DPD UK has been honoured with two national awards for excellent customer service: the UK CustomerExperience Award and the Motor Transport Customer Care Award.
Judges for the UK Customer Experience Award praised DPD’s “high standards of customer care inevery area of their business”, while judges at the Motor Transport awards said the company’scustomer care ran “from the boardroom to the loading bay and doorstep”.
DPD said judges also highlighted the company’s ‘customer-obsessed’ culture; personal clientcare; online innovations; and the parcel carrier’s unique Predict service, which provides customerswith a one-hour delivery window so they don’t have to wait in all day for their parcel.
Elaine Kerr, Director of Sales and CRM at DPD UK, said: “This is an incredible double vote ofconfidence in all that we do. Customer care is our life blood and we’re delighted when theoutstanding achievements of our people are recognised.”
DPD UK CEO Dwain McDonald added: “Winning one prestigious award is fantastic. Winning two inthe same week is amazing. This is wonderful news for all our employees and demonstrates that realcustomer care pays dividends in the current economic climate.”
In the UK, the European parcel operator is headquartered in Smethwick, West Midlands, andemploys more than 4,500 staff. It delivers over a million parcels each week and counts O2, Vodafoneand Sony Computers among its customers.
