FedEx Express has been recognised as India’s Best International Logistics Provider at Frost &Sullivan’s 2011 Voice of the Customer Awards in India.
It received the highest ratings from customers across evaluation parameters including timelydelivery, security of material, pickup locations, global network, commitment to providing the verybest in customer experience, and value-added services.
FedEx said it had introduced more flights in the region, expanded the country’s domesticexpress service, and launched a series of new services over the past year. FedEx also launchedimport services to offer customers customized door-to-door, customs-cleared, time-definiteservices.
Today, FedEx Express has 31 intercontinental dedicated weekly cargo flights that connect keyIndian cities with global trade centers, more than any other express service provider in thecountry. As a result of continuous expansion, it now offers domestic premium express deliveryservices from 58 origins to 331 destination cities across India.
As part of the evaluation process at Frost & Sullivan’s Voice of the Customer Awards, theratings attained by each contending Logistics Service Provider (LSP) on evaluation parameters areweighed against the importance assigned by end-users for the respective parameters, with thehighest scoring company named the winner. Each evaluation parameter relevant to the logisticsindustry is weighted according to first-hand research conducted by Frost & Sullivan with localmarket customers.
Kenneth Koval, vice president of operations for FedEx Express India, said: “FedEx Express ishonoured to be recognised as the Best International Logistics Provider in India by Frost &Sullivan. We are committed to strengthening the FedEx Express position as the carrier of choice inIndia. India is a key market for us and we have consistently made the necessary investments to helpprovide businesses in the region with greater access to the global marketplace. We are committed toproviding our customers with the best possible service and we will continue listening andresponding to their needs.”
Anand Rangachary, managing director for South Asia & Middle East at Frost & Sullivan,added: “FedEx Express has established itself as a true leader in this industry through itscommitment to providing integrated solutions to fulfill the diverse needs of its customers. TheFedEx heritage and strong reputation in international logistics has been recognised by Frost &Sullivan in the form of this Award, as chosen by consumers.”
