Postea, the technology solutions provider for the postal, mailing and logistics industry, hasteamed up with Skillweb to develop a next-generation item tracking solution for Singapore Post’s
international parcels.Under the agreement, the PostMarque system will utilise Skillweb’s proven solution Houndithosted within a cloud computing environment to replace business critical item tracking systemswithin Singapore Post before being offered to other postal operations.
Skillweb and Postea have worked closely together to successfully complete the first phasedeployment of PostMarque into Singapore Post, replacing the first of three existing track and tracesystems previously used by the postal organisation to track registered articles and internationalparcel shipments. The remaining phases of the rollout will see PostMarque completely replace alllegacy systems.
The system is designed to increase productivity, support customs compliance and improveefficiency through greater visibility and control of the post and parcel operation, whilstenhancing customer engagement with the aim of boosting service levels.
The PostMarque solution is hosted in a cloud computing environment and utilises advanced CN50handheld mobile devices from Intermec. It will provide a range of added functionality to supportthe delivery, collection and returns process including automated SMS text and email, GPS tracking,image capture and job allocation. In addition, PostMarque will enable post offices to offerweb-based customers self-service transactions, physical digital transfers and also implementtransactional fees where applicable.
“PostMarque supports our vision to be the premier provider of mail, logistics, e-commerce andretail solutions in the region,” said Ng Hin Lee, Singapore Post’s Chief Executive Officer forPostal and Corporate Services. “This innovative system will enable us to gain efficienciesthroughout the distribution process, offer a wider range of products and services, and enhance thecustomer’s overall experience with Singapore Post.”
Michael J. Murphy, Chief Executive Officer at Postea, said: “We selected Skillweb as aplatform for the PostMarque solution because of their proven track record in delivering leadingedge tracking solutions within the post and parcel sector and the breadth of functionality foundwithin the Houndit product. As a leading innovator in postal technology we are committed tobuilding our solutions using best-of-breed systems with industry-leading partners to enable mailand parcel operators to better compete in the deregulated postal market.”
Paul Ridden, Managing Director of Skillweb, commented: “Our partnership with Postea willenable us to take the extensive range features found within the Houndit product into a globalmarket place. Furthermore, it allows us to extend our development of innovative and valuablebusiness tools focused on post and parcel operations, which will help customers such as SingaporePost to achieve increased profitability, productivity, efficiency and customer service. Theintroduction of PostMarque will further enhance Singapore Post’s reputation as a leadingworld-class postal operator in the region.”
Postea was founded in 2007 as a technology provider for the postal, mailing and logisticsindustry.
