Hermes UK has launched a new returns service that will enable retailers to offer customers ahassle-free way of returning unwanted purchases directly from home.
The parcel operator has introduced the solution to offer a convenient alternative to using RoyalMail or rival services that require a journey to the local post office or collection depot, whichin many cases can be several miles away.
The consumer-to-business (C2B) returns solution is designed to improve the overall shoppingexperience by offering doorstep collections that can be quickly and easily organised over theinternet, Hermes explained
The service is available via myHermes.co.uk, the C2C delivery solution that was launched in2009. A dedicated returns area has been created for retailers using the service to enable theircustomers to arrange a courier collection on a specific day directly from home, a neighbour or anominated safe place.
As part of the returns service, customers can print a prepared label from the website containingall address and contact details. This simplifies repackaging and labelling of a parcel. Meanwhile,online tracking is also available so both the retailer and consumer can monitor the progress of aparcel until it has reached the returns department.
According to last year’s survey by Hermes “Parcel Deliveries Usage & Attitude”, there isstrong demand for a new type of C2B returns service. 78% of consumers find the idea of organisingthe collection of unwanted goods from home or a safe place over internet either very or quiteappealing.
Jon Tobbell, Commercial Director of Hermes in the UK, commented: “An effective returns solutioncan enhance customer service, resulting in a positive impact on brand loyalty and ultimatelycontributing to increased sales. A flexible collection from home that can be arranged onlineremoves much of the hassle often associated with returning purchases, whilst streamlining theoverall returns process for the retailer.”
