European parcels operator GLS achieved double-digit growth rates in Italy last year, bucking thegeneral market trend in the country.
The company said that it increased domestic volumes within Italy by 10% while internationalshipments to and from the country went up by 17%. These growth rates were in contrast to thegeneral market trends, it pointed out.
“This growth is noteworthy considering the crisis of 2009. While the Italian market dropped by6%, GLS has succeeded in growing,” declared Klaus Schädle, managing director of GLS Italy.
The company’s growth last year was based on its strong network, its closeness to customers aswell as its ongoing investments and high service quality, he stressed.
In 2010, GLS gained many new customers in Italy while existing customers increased theirvolumes. Enhancements in IT services and a wider product portfolio had favoured the company.Last autumn it introduced four new services, including Express 12 for pre-12:00 deliveries andadded-value options such as collecting digital signatures of recipients.
“Our strategy of investing even in economically uncertain times and of improving the quality ofour services has paid off,” Schädle concluded. “The volume increases in 2010 show that customersappreciate and value quality services.”
