FedEx Express has been recognised as one of the twenty most admired companies in Asia and one ofthe ten most customer-oriented companies in Europe.
The recent survey conducted by The Wall Street Journal Asia lists the top 200 multinationalsoperating in Asia along with Asia-headquartered corporations where FedEx ranks 20th place which isthe highest among all international express companies. The ranking is based on fiveattributes including company reputation, quality of products and services, management’s long-termvision, innovation, and financial soundness. Over 2,700 executives and professionals from a widerange of industries across Asia Pacific participated in this online poll.
“We are honoured to receive such recognition from executives in the Asia Pacific region,” saidDavid L. Cunningham, Jr., president, FedEx Express Asia Pacific. “The result is testimony to howFedEx has gone above and beyond in delivering service excellence, whatever the environment.”
In Europe, FedEx Express was recognised with an award in the category ‘Customer Focus’ for itsexcellent customer orientation at the European Business Awards in Paris taking place this week. Thecompany thus ranks among the ten best companies Europe-wide in this category.
For the first time, the German subsidiary of FedEx Express took part in the renowned competitionthis year with only one more German company ranking in the category of Customer Focus. The EuropeanBusiness Awards are considered the most important competition for European companies, FedExsaid.
“This award is a great success for FedEx Express and confirms our continuous commitment tooffering our customers an exceptionally good service,” said Stefan Dries, Managing Director,Customer Experience Management, FedEx Express Europe, Middle East, India and Africa. “We are proudthat we have been so successful with FedEx Express Germany participating in this competition forthe first time.”
Customer orientation is part of FedEx’ management philosophy, aiming to better understand therequirements and needs of its customers to continuously improve its services.
