Austrian Post has launched a new parcel product to be delivered by a postman to the customer’smail box like a regular letter eliminating the need to pick up the parcel at a post office.
The ‘Premium light Parcel” which targets business customers is easy to handle. Thanks to itssize and maximum weight of 2kg, the parcel fits in every letterbox including new mailboxescompliant with EU regulations.
Thanks to this direct and safe delivery, the recipient no longer needs to confirm receipt of theshipment. The parcel thus reaches its destination right at the first delivery attempt and alreadyon the first working day after being sent. This way, the recipient does not have to collect it froma post office or a Post Partner branch.
The Premium light Parcel is available to Austrian Post’s customers with immediate effect and thefirst parcels will be shipped across Austria in the next few days.
Austrian Post said the new product represents a stronger orientation towards customers’ needs.Carl-Gerold Mende, board member responsible for the Parcel & Logistics Division, commented:“This kind of parcel is unique and cannot be offered by any competitor especially at this pricewhich is significantly below €2.”
Since the Premium light Parcel is available exclusively for business customers of Austrian Post,the respective unit price is subject to special contractual agreements, the company added.
In addition to the new parcel product, Austrian Post has introduced a new parcel stamp to bepurchased online as part of the company’s new website including a new option ‘Single Sign On’ whichallows customers to use all services through a single log-in.
The parcel stamp is a sticker in the A5 format with an imprinted bar code and fields for theaddress of the shipper and the recipients as well as various additional services. The prices of theparcel stamp are calculated according to the sizes of the parcel and not the weight. The customerhas to choose the desired parcel stamp, fill in the obligatory fields and can already pay onlineafter defining the additional services. The parcel stamp can be printed conveniently from home andstuck to the parcel to be handed in at the post office or a Post Partner branch.
“We are convinced that we have moved one step closer to the customer with this new achievement,”Mende added. “The parcel stamp is easy to configure and has a transparent price structure, that’swhat our customers want nowadays,” he stressed.
