Swiss Post Solutions has started work digitising about 12,000 documents a day for Swiss accidentinsurance company Suva in a major electronic document management contract.
Since last month, the Swiss Post subsidiary has been scanning the daily correspondence receivedby the Suva agencies, classifying them by document type and allocating them to e-dossiers. SwissPost collects the incoming mail for the Suva agencies throughout Switzerland, sorts personallyaddressed items and scans the remaining correspondence. This amounts to around 12,000 documentseach day from the 19 branches. Letters that cannot be scanned are delivered as usual, and thedigitised mail is delivered electronically.
The digitisation of incoming mail offers Suva additional advantages. The branches receive a widevariety of documents and enquiries on a daily basis, which have to be classified quickly. As thelargest provider of compulsory accident insurance, Suva is also subject to the requirements of thefederal GEVER (electronic business management) programme, which requires digitisation andelectronic archiving of business-related documents by the end of 2011.
The digitisation process will be rolled out gradually at all agencies by mid-2011, and then atthe Suva head office and at two rehabilitation clinics thereafter. Digitisation of correspondenceincludes automatically breaking down the scanned items by document type, assigning them to theresponsible processing team and allocating the documents to the correct e-dossier via the Suvamailbox solution.
The e-dossiers increase the ability of Suva advisors to provide advice about claims, customerdossiers, and the variety of prevention and rehabilitation services and healthcare programmes aspart of accident insurance. The data are available digitally and are thereforelocation-independent. They provide employees at the agencies with comprehensive search and filteroptions. As all of the Suva correspondence is highly confidential, digitisation and subsequentdestruction of incoming mail is subject to stringent confidentiality requirements. It is processedin an access-controlled room dedicated exclusively to Suva at the Kriens mail service centre.
Digitisation is one of the core competencies of Swiss Post Solutions and increases the servicequality and efficiency of the insurance company’s case management processes. With its digitaldocument management services, Swiss Post supports its customers in integrating physicalcorrespondence into electronic business processes and information flows. Media discontinuities andassociated error sources can thus be avoided, while productivity and the quality of data managementcan be enhanced.
Swiss Post’s subsidiary Swiss Post Solutions provides customer-friendly, innovative services inthe field of digital document management in Switzerland and abroad. In the Swiss healthcare system,Swiss Post is an innovation leader and together with other providers plays an active role in theeHealth interest group. With its solutions, it supports document management for organisations inthe healthcare sector and has established itself as one of the largest producers of the newnational insurance card.
In preliminary projects relating to the rollout of the digital patient dossier it is conductingtests in 2010 of the electronic networking of physicians, hospitals, pharmacies and other careorganizations for the Canton of Geneva. Moreover, Swiss Post issues the standard digital identityand signature in Switzerland – the SuisseID from Swiss Post. The SuisseID from Swiss Post is anelectronic ID on the Internet that enables personalised use of Internet services and lays thefoundation for establishing and expanding eHealth solutions.
