Deutsche Post will create up to 700 jobs with a new customer service call centre in Fürth,Bavaria, which was heavily hit last year with the closure of major mail-order company Quelle.
The city will be home to the German postal operator’s 15th and largest service centre which willbe dedicated to handling customer enquiries regarding the new secure internet letter service due tobe launched this summer. The news was announced following a meeting between Deutsche Post mail andparcels chief Jürgen Gerdes and Bavarian minister-president Horst Seehofer.
“We are building Deutsche Post’s largest call centre specially for users of the internetletter,” Gerdes said. “Direct and competent customer service through all channels” was just asimportant for internet letter customers as for traditional mail deliveries, he stressed.
The move was part of the postal operator’s ongoing “service offensive” with 4,000 more salesoutlets and 2,000 more postboxes, Gerdes added.
Welcoming the investment, Seehofer commented: “Up to 450 new jobs this year are a great signalfor workers in Nürnberg-Fürth. These job perspectives are exactly what the region needs now.”Deutsche Post will use a building originally intended for a Quelle IT department, according tolocal media.
