UK-based IT firm NetDespatch has supplied New Zealand Post with an innovative web-based system thatautomates and simplifies forms for international shipments.
Called RedClick, the new service is revolutionising the production of complex documentationfor New Zealand Post customers, saving them hours of paperwork each day, NetDespatch said in astatement.
The easy to use web shipping facility automatically produces CN22 and CN23 CustomsDeclaration forms for international shipping, eliminating manual form filling. Using simple webforms, with built-in intelligence to ensure that information is entered correctly, the automatedproduction of the Customs Declaration forms streamlines the whole process. The forms can be printedto either laser or thermal printers. For higher volumes a manual or automated bulk import processis used, with either local or remote printing.
“The big thing was to make lodgement much simpler for customers who send packets and parcelsout of New Zealand by providing them with easy online forms and a system that would guide themthrough the process and actually do much of the form filling. This saves them time and boosts mailroom productivity, allowing staff to get on with other important tasks,” said Kelvin Watson,General Manager Logistics, New Zealand Post.
Becky Clark, CEO of NetDespatch, commented: “This initial project has been a great successfor both New Zealand Post and NetDespatch. Our organisation has benefited from the closeco-operation between design, development and testing teams in New Zealand, and New Zealand Post hasfound that it has been surprisingly easy to implement further planned service improvements, as wellas benefit from our ongoing developments.”
“Companies exporting all types of goods will use this new service,” continued Clark. “Inparticular it will meet the growing demands of the SME market driven by the explosive growth ofInternet trading. Domestic retailers with web sites are becoming exporters as they receive ordersfrom the around the world. This in turn creates a new opportunity for postal providers, withbusinesses endeavouring to find cost efficient worldwide shipping.”
NetDespatch, based in Marlow, UK, is an innovator in web software and provides anindustry-leading ‘Software as a Service’ platform to parcel carriers and postalorganisations. Called Velocity, this platform includes real time systems integration, webshipping forms, enterprise label printing as well as mobile scanning and proof of deliveryapplications. The firm has developed a reputation for solving both shippers’ and carriers’operational problems through time and money-saving automation.
