FedEx has been recognised this month with three different awards for its air cargo services,customer service and CSR activities.
In Asia, FedEx won the Air Cargo Carrier Of The Year award at the eighth annual Supply ChainAsia Logistics Awards.
The awards represent the industry’s recognition of air cargo carriers based on criteria suchas the size and span of network, reliability of guaranteed services, IT know-how and systems, levelof customer service, the carrier’s ability to handle specialised cargo, approach to security andrisk management and approach to sustainability and other CSR issues.
“This award is a testament to our continuous efforts in innovation, in supporting businessesin this region and our dedication to make every FedEx experience outstanding for our customers,”said David L. Cunningham Jr., president, FedEx Asia Pacific.
In addition, FedEx was recognised with the 2009 International Service Excellence Award by theInternational Council of Customer Service Organisations.
The Customer Service Institute of America (CSIA) is the body delegated by InternationalCouncil of Customer Service Organizations (ICCSO) to manage the 2009 International ServiceExcellence Awards. These awards are the world’s peak customer service awards with leading customerservice organisations and individuals around the globe being nominated in a variety in categoriesto recognise their commitment to customer service excellence.
The judging criteria for the International Service Excellence Awards is based on the rigorousInternational Customer Service Standard (ICSS), which provides a comprehensive and practicalframework to assist organisations deliver consistently high levels of service.
In the USA, FedEx was recognised as one of the top leading companies in corporate socialresponsibility (CSR) by the Reputation Institute and Boston College Center for CorporateCitizenship. Companies were judged by how the public perceives a company in three dimensionsincluding citizenship, governance and workplace. The “Citizenship“ dimension examines positivecontributions to the surrounding community in a socially and environmentally responsible waywhereas the “Governance“ dimension looks at how transparently and fair a company business is run. “The Workplace“ dimension checks how fairly employees are treated and how well they are paid.
“At FedEx, we recognise that our impact is greater than the services we provide,” said RoseFlenorl, Manager of Social Responsibility at FedEx. “We leverage our global network andphilanthropic resources to support organisations that positively impact communities around theworld, focusing on disaster relief, environmental sustainability, and pedestrian safety.”
The Boston College Center for Corporate Citizenship is a membership-based researchorganisation committed to helping businesses leverage social, economic and human assets for moresustainability. Reputation Institute is the world’s leading reputation consulting firm representedin 25 countries. As a pioneer in the field of brand and reputation management, Reputation Institutehelps companies unlock the power of reputation.
