UPS has launched a new web-based system that manages global service orders and inventory forcritical parts fulfilment.
With more visibility and control over global inventory and critical service orders, companiesin industries such as high-tech/electronics, medical equipment and aerospace can respond much moreefficiently and quickly to customer needs. The new Post Sales OMS system enables companies to gainaccess to real-time inventory data, to locate the ideal warehouse to fulfil a parts request andthen select the best routing to meet their deadline.
“Meeting customer demands for critical parts and providing superior customer service before,during and after sales is more important than ever in today’s economic landscape,” said BradMitchell, president of UPS Logistics and Distribution. “The new OMS is an important addition to ourstrategy of providing customers with one robust, universal technology platform to manage their postsales supply chains worldwide.”
The new system offers numerous features to support the management of critical service partsaround the globe. The OMS provides visibility into the total delivery process, enabling users tosee when the order is placed, picked up, delivered, and more. An automated e-mail or fax featurekeeps customers informed of each shipping milestone and can provide notification of any changes toflight schedules for commercial airlines carrying their parts, UPS said in a statement.
In addition, “Closest Warehouse” functionality allows companies to identify the warehouseclosest to the final destination for single or multiple parts orders. An “Inventory Inquiry”feature determines on-hand, reserved and available inventory quantities by global warehouselocation. Once an order is complete, companies can print documents such as labels and Bills ofLading in multiple languages, including Japanese or Chinese, making OMS a truly global solution.
“UPS provides our customers with one post sales technology system – deployed globally – thatis scalable so that it can easily expand as their business grows,” Mitchell said. “This technologyputs the customer in the driver’s seat to check on their critical parts inventory, place orders forthose parts and easily track the movement of the parts to the end user.”
