UPS has announced plans to significantly expand its presence in India and Asia with over 130 fieldstocking location (FSL) in India and a new Customer Support Center in Clark, Philippines to enable
rapid delivery of critical parts to customers in the region.To boost its global post-sales service options in India, the company plans to open over 130FSLs in the country through an agency agreement with AFL, one of India’s leading logistics anddomestic transportation service providers.
UPS said that the expanded network will benefit customers requiring close-to-customer fieldstocking facilities and a transportation network to support same-day, Next Flight Out andnext-business-day delivery of critical service parts. “The sourcing time for customers is greatlyreduced as they gain immediate access to strategically-located central distribution centres andFSLs across India,” the company added.
UPS’s network of field stocking locations provides critical logistics support to companiesthat must respond quickly to customer service needs, such as high-tech electronic firms.
“India is a priority market for UPS’s contract logistics business,” said Brad Mitchell,president of UPS Logistics & Distribution. “With this enhancement, UPS is well-positioned tosupport the after-market needs of local businesses as well as multi-national corporations. It givesour global customers improved access to one of the world’s largest economies.”
AFL will use UPS’s post sales technology to manage customers’ forward stocking inventory atmultiple locations, with the ability to view inventory located in FSLs worldwide. The UPS postsales solution also provides value-added services such as inventory planning and returns managementservices in India and globally.
In addition, UPS is also enhancing its customer service through a new Asia Service PartsLogistics (SPL) Customer Support Center in Clark, Philippines. Operating 24×7, the center providesUPS’s SPL customers in Asia with prompt support and full visibility into their critical orders withreal-time status throughout the entire cycle.
“Despite current economic conditions, Asia continues to be a global manufacturing hub andmarket research indicates Asia’s contract logistics market could overtake North America’s in thenext five years,” Mitchell added. “UPS is expanding its post sales solutions in the Asia Pacificregion to fulfil these market needs.”
UPS’s SPL network is the world’s largest with more than 700 field stocking locations in 120countries. This global footprint, which is fully integrated with the company’s globaltransportation network, enables UPS customers to locate their products closer to their customersand suppliers.
