Britain’s leading B2C parcel company, Home Delivery Network (HDNL), has launched a new SMS textmessage service enabling the company to advise customers of delivery times.
As one of several service initiatives now being implemented by the new IT Division of HDNL,the service is available to retailers who require a proof of delivery from their customers. Thesystem can be tailored to fit within retailer’s specific processes or technical requirements, HDNLsaid in a statement.
With the SMS mobile text message service, HDNL expects to improve the online shoppingexperience as customers won’t need wait any longer the whole day to receive a parcel. It will alsoincrease the amount of ‘first time’ deliveries, avoiding the scenario of customers not being in toreceive their delivery, the company added.
“We are making this investment to improve customer communication and satisfaction,” said HDNLIT Director, Chris Airey. “This enhanced service will allow consumers to make certain choicesrelating to the day of delivery. It’s an exciting advancement which will ultimately make thedelivery process more efficient and convenient.”
Once a delivery schedule has been determined, customers will receive a text message alertfrom HDNL to inform them of the intended delivery date. In case of inconvenience, recipients areencouraged to reply and nominate an alternative date. On the day of delivery, a second text messagewill be sent advising the customer of the three hour window in which the delivery is scheduled toarrive.
“The IT function is central to achieving HDNL’s aim of providing a ‘best in class’ customerexperience,” Airey added. “We are looking for talented individuals who are confident, commerciallyfocused and good communicators to take on a host of challenging IT roles.”
