Royal Mail has launched a new overnight parts distribution service providing more effectiveoperations and improved customer service for UK businesses.
The service follows a successful year-long pilot with the UK’s leading white goodsmanufacturer Indesit Company. Under the deal, Royal Mail developed a solution for Indesit Company,which needed a reliable service to deliver half a million items a year to its 1,000 field-basedengineers servicing 1.8 million customers.
The new express parts service is based on a specialist network delivering parts to fieldservice engineers at their homes, business premises and vehicles (in-boot) by 8 am. Along withconsistent service quality above 99.5%, the new solution offers real time tracking, a returnservice through the same network and the reassurance of a dedicated helpdesk, Royal Mail said in astatement.
Managing Director Specialist Services of Royal Mail, Sam Mellon, said: “Given the scale andsize of their operation and the importance of delivering parts on time, Indesit Company presented ademanding challenge. Royal Mail delivered exactly what the business required by getting urgentitems to their field service engineers on time, improving customer satisfaction. We are nowextending the service to other companies with a network of engineers or field workers who needitems urgently.”
The new express parts service is the latest addition to Royal Mail’s range of existinglogistics and distribution products and services which include warehousing and Sameday deliveryservices, the company added.
