Blackbay, a market leading provider of postal and logistics mobile workforce solutions announcedthat following successful trials, Royal Mail has chosen its Delivery Connect solution to provide a
real-time mobility solution for the majority of Royal Mail’s tracked products, including SpecialDelivery and Recorded Signed For. Delivery Connect will run on Intermec CN3 mobile computers and isbeing deployed to 25,000 Royal Mail delivery vehicles.Blackbay is working with global IT services company CSC who are leading the overall programmeto deliver the mobile worker service for Royal Mail tracked services. Blackbay’s highlyscalable and robust mobile solution will enable Royal Mail to provide increased quality of serviceto customers by enabling them to view the status of their deliveries in real-time via Royal Mail’sweb portal.
It will also help Royal Mail to improve its efficiency and reduce operational costs byreplacing its current paper based tracking system with a real-time mobile solution. DeliveryConnect now provides Royal Mail with the ability to collect proof of delivery and to capture eventand time stamping throughout the delivery process providing visibility to Royal Mail’s operationsand customers in real-time.
“I am confident that Delivery Connect will help us to continue to meet the ever increasingdemands of our customers and ensure that we retain our competitive advantage in a market placewhere competition is increasing,” said Robin Dargue, Chief Information Officer, Royal Mail.
“The UK e-retailers are experiencing strong year on year growth from the resulting move awayfrom purchasing goods in store to buying them online, which has dramatically increased the demandfor home delivery. In this rapidly growing market it was essential that working with RoyalMail’s other key suppliers for this service, we could offer a solution that was designed to managefuture growth and enable Royal Mail to provide its customers with real-time information about thedelivery of its tracked products. The experience that Blackbay has in the transport &logistics market has helped Royal Mail deliver an excellent and highly scalable service to itscustomers,” said Larry Klimczyk, MD of Blackbay.
Blackbay has a strong relationship with Royal Mail, the leading provider of mail and parceldelivery services in the UK, having successfully delivered mobile workforce solutions to itsParcelforce Worldwide business for over five years, and currently has 7,000 users of the BlackbayDelivery Connect software within the Royal Mail Group.
During earlier trials of the service Blackbay worked closely with CSC and hardware supplierIntermec, as it was crucial that the ecosystem of suppliers provided an integrated mobilitysolution that exactly met Royal Mail’s requirements.
A key element for Royal Mail’s proof of delivery solution was scalability. “Afterworking with Blackbay previously, we were confident that the Delivery Connect solution would beable to meet that requirement,” explained Guy Hains, President of CSC’s European operations. “ Our relationship with Blackbay and the other suppliers working with us to deliver the serviceenables us to offer Royal Mail a fully managed mobility service for tens of thousands of users in agrowing area of their business.”
“Working closely with Blackbay we are able to ensure its software combined with the IntermecCN3 provides our customers with a proven feature rich solution,” said Patrick J. Byrne, IntermecPresident and CEO. “Our relationship with Blackbay has helped us to develop our role as aleading hardware provider to the postal sector and additionally to meet the growing demands formobility solutions within the supply chain sector.”
