Shop@Panasonic, a group of retail outlets and online stores based in south-west England thatspecialises in Panasonic products, has extended its contract with parcels carrier APC Overnight.
The contract provides Shop@Panasonic with secure and insured next day deliveries, whichunderpins the company’s reputation for rapid despatch of purchases, APC Overnight said. Theretailer uses APC Deadline for a wide variety of consignments, including Internet purchases,customer returns and for sending products to other Shop@Panasonic outlets.
“After trying every major courier service and having been let down time after time we decidedto try APC Overnight’s local agent APC Deadline Distribution Services. Much to our surpriseconsignments stopped going missing and parcels started arriving on time,” said Peter Wreford,Relief Manager, Shop@Panasonic.
APC Overnight offers timed-deliveries to ensure that Shop@Panasonic’s customers are availableto receive their purchases in person. In the event of a failed delivery the local depot callsShop@Panasonic so that they in turn can contact the customer to rearrange. Furthermore,consignments can be tracked via the APC Overnight system so that both Shop@Panasonic and itscustomers can see precisely where the goods are.
Shop@Panasonic faxes booking orders through by Noon each day and APC Deadline collects theconsignments later in the afternoon. The parcels are taken back to the depot where they are scannedand labelled prior to entering the APC Overnight network.
APC Deadline will soon replace Shop@Panasonic’s fax booking system with the innovativeNetDespatch Velocity online booking and tracking system. This will allow Shop@Panasonic to placeits consignment bookings directly with APC Deadline via a dedicated web browser interface. Thiswill also enhance traceability as the tracking facility is integrated within the system. Oncelogged in, all that Shop@Panasonic will need to do is complete the on-line booking and thesystem immediately confirms receipt and allows the operator to automatically print the ConsignmentNote and Daily Manifest. The parcels are then labelled ready for collection by APC Deadline.
