GLS Netherlands announced that the “on time” delivery of its express parcel service equals nearly100% and that it has doubled express volumes in the last six months.
Introduced in Netherlands about a year ago, the express parcel option offers next-daydelivery by 17:00 for urgent shipments. Moreover, customers can book time-definite services fortheir express parcels to be delivered by 9:00 or 12:00 at the latest. Even on Saturdays, GLS offersadditional delivery service.
“The morning delivery by 12:00 is especially sought-after,” Milo Kars, Director Sales &Operations at GLS Netherlands, said. “70 % of the express shippers make use of this option. Thisway, urgently needed spare parts, the piece of clothing in the right size or another importantreorder are already delivered during the morning hours.”
GLS Netherlands handles the express parcels in its own system that was originally dedicatedto standard parcel delivery only. But its dense and effective network enables smooth distributionof express parcels with working processes being reorganized accordingly. “Our express shipments arealways processed first when it comes to transportation and handling,” Kars further explained. “Wealready separate them from other parcels at the depot or hub entrance.”
To ensure reliable delivery of the express shipments, GLS implements additional controlmeasures. The express parcels are checked individually right after they were previously registeredin the sorting centre. In addition, specially trained customer service staff look after eachexpress parcel. Through the state-of-the-art IT system and the close contact to drivers, theemployees are always informed about the delivery status of the shipments and can update the shipperand the recipient accordingly. “The pro-active service is highly appreciated by the shippers aswell as the recipients.”
“Over the next three months, we expect our express shipment volumes to further increase by50%,” said Kars. “Our customers also appreciate the convenient one-stop-shopping at GLSNetherlands. They can choose from a comprehensive product range of parcels, express and cargoservices. In the near future, we plan to offer additionally an international express parcelservice, first to the important neighbouring countries such as Germany and Belgium. This willcomplete our product portfolio,” he added.
