Technology provider Intermec has won a major contract to supply Royal Mail with over 25,000 of itsrugged, handheld CN3 mobile computers. The value of the contract was not disclosed.
Intermec said the CN3 mobile computers have been chosen as part of Royal Mail’s investment innew technology to modernize the business, improve efficiency and customer service while cuttingoperational costs.
Commenting on the selection of Intermec, Robin Dargue, Chief Information Officer at RoyalMail Group, said: “We embarked on a series of trials across the UK late last year to test thesuitability, compatibility and benefits of a postal digital assistant for both our customers andour staff. The feedback from both groups was extremely positive especially when it came to ease ofuse of the CN3. I am confident that our choice of Intermec, with its innovative technology andexpert team, will help Royal Mail continue to meet the needs of its customers and improve itscompetitive edge in a market where competition is increasing.”
Royal Mail delivers 80 million items a day to 28 million addresses across the UK. TheIntermec CN3 mobile computer will enable Royal Mail to improve on its current paper-based systemfor collecting signatures for the majority of its tracked products, including Special Delivery andRecorded Signed For services. A signature will be collected on the handheld device which is thensent via GPRS wireless technology to enable sending customers to confirm delivery, and view thesignature, within 15 minutes. The CN3 mobile computers will be rolled out to postmen and women whodeliver guaranteed delivery items by van starting late this summer.
As the leader of the class of small, advanced, rugged mobile computers, the CN3, with up tofour integrated radios including GPS, enables more expedient processes for the mobile workerthrough 1D and 2D bar code scanning. The CN3 handheld also runs Windows Mobile(R) which supportsdirect push wireless email giving the Royal Mail users real-time connectivity with the corporatenetwork.
