DHL yesterday announced the appointment of Hans Hickler as Chief Executive Officer for its GlobalCustomer Solutions (GCS) organisation, responsible for the customer relationship management of the
group’s largest customers worldwide.Hickler will play a key role in continuing to maximise customer relationship management on aglobal scale, in line with the group’s vision to becoming customers’ First Choice. First Choice isDHL’s global service and customer initiative aimed at transforming the way it does business, DHLsaid.
In addition, Hickler is also Chairman of the DHL Global Commercial Board, which was recentlyset up to address, solve and leverage commercial priorities for all DHL’s business units. He willbe based in Plantation, United States.
“A commitment to deliver service excellence and ongoing applicable solutions for ourcustomers is a key priority. As such, we will focus on continuing to develop an efficient,service-oriented organisation that best addresses our customers’ requirements,” said Hickler.
Hickler brings with him more than 25 years of experience in the transportation, express andlogistics industry. He joined DHL in 2005, and most recently served as Chief Executive Officer ofDHL Express in the United States. In that position, he focused on building up the DHL Express USnetwork and implementing numerous service initiatives.
Before that, he was Executive Vice President of Strategy and Business Implementation, alsofor DHL Express in the United States. In these roles, he devised strategies to bolster thecompany’s standing in the express shipping industry, and also implemented a recognized CustomerExperience Initiative that successfully enhanced customers’ experiences.
