TNT has launched its newly designed and expanded Singapore Country Depot and an enhanced CustomerContact Centre within its existing complex on Changi South Lane in Singapore to keep up with the
growing demand for express and freight services in the region.The €7 million investment is part of TNT’s broader €100 million investment in South East Asiato establish a leadership position in the region over the next five years. The investment is aimedat strengthening TNT’s network coverage, connectivity and infrastructure.
The expansion of the Singapore Country Depot and Customer Contact Centre follows the launchof TNT’s freight services for time-sensitive heavy shipments last month. Both facilities occupy anarea four times the size of the previous premises.
The upgraded centres are located within TNT’s 16,723 sqm premises in Changi South Lane. Theintegrated facility was established in 2007 to meet increased business growth in Singapore, andhouses TNT’s Life Sciences Express Hub, the company’s largest dedicated life sciences facility inthe world, and other regional distribution centre operations.
TNT said it expects better synergy, communications and operational efficiencies between itsfacilities by situating both the depot and the contact centre within the same premises as itsregional distribution centre operations. This will in turn translate into seamless supply chainmanagement solutions and enhanced service levels for customers.
Additionally, the Customer Contact Centre handles the complete range of TNT’s services, fromExpress, time-sensitive air freight, to tailor-made solutions, offering customers a single point ofcontact. It also features dedicated customer service departments managing TNT’s customers in thehealthcare, high-tech, and equipment and machinery sectors, respectively.
Damien Tan, managing director at TNT Singapore, said: “Singapore saw a 15.6% increase inexternal trade last year and is one of TNT’s fastest growing markets. At the same time, demand forfreight express services between South East Asia, China and Europe, especially by customers in thehigh-tech, equipment and machinery and healthcare sectors, has been strong and made up almost 50%of total air trade volume according to a study by TNT.”
“TNT’s move to expand and consolidate its logistics operations in one integrated facilityraises the bar again in terms of how the logistics industry is responding to the needs of itscustomers. This also represents a strong signal of TNT’s continued commitment to Singapore,” saidAw Kah Peng, Assistant Managing Director of the Singapore Economic Development Board.
“Singapore-based manufacturers and trading companies from the healthcare, high tech andequipment and machinery sectors will benefit from the enhanced operational efficiencies and servicestandards that TNT Singapore offers”, she added.
