Premium tea manufacturer J.T. Ronnefeldt has contracted the German express company trans-o-flex tomanage stock-keeping, distribution and debtor management for all orders made by private customers
via internet.For years, trans-o-flex has been carrying out the distribution of products from Ronnefeldt’swarehouse in Pennigbuettel near Bremen, Germany. Based on this successful cooperation, the partnersdecided to broaden their partnership. Ronnefeldt has now put in stock 350 items at the trans-o-flexlogistics site in Weinheim awaiting direct orders from private customers via the new online shop.
“This contract is proof that the experience and tools we have gained in warehouse managementfor the pharmaceutical industry can very effectively be transferred to other sectors,” said Edwinten Voorde, Sales and Business Development Director of trans-o-flex Logistik-Service.
Trans-o-flex IT specialists have programmed an interface between Ronnefeldt’s online shop andthe internet ordering portal InetOrder for the tea company’s new consumer service. The tea orderdata now goes electronically to trans-o-flex, where the shipments are prepared and packedimmediately in Weinheim. InetOrder also generates the recipient invoice according to Ronnefeldt’sspecifications, encloses the invoice with the package and forwards all the data to the trans-o-flexaccounting department. This department not only processes the data for invoicing to Ronnefeldt, butalso takes care of debtor management and consumer debt recovery, where necessary, on behalf of thecustomer.
The new activity means added volume in the areas of warehousing and fulfilment, trans-o-flexsaid. Ronnefeldt benefits from the partnership by not having to take care of the logistics oraccounting for the small-volume private orders.
“It’s becoming crucial to be able to master complex task situations, involving not merelydistribution, but numerous ancillary services ranging from invoicing to the management of returns”,ten Voorde noted. “trans-o-flex sees great potential for development here, because companies who donot regard logistics as a core competency are tending to give these jobs to experienced serviceproviders”, he added.
