TNT has come out as the winner of the “Middle East Call Centre Awards 2008”, sponsored andorganised by INSIGHT, the leading dedicated Call Centre Professional Service Organisation in the
Middle East region.A finalist for three years running, TNT with the help of some recent technology investments,has finally attained recognition as winners of the ‘Middle East Call Centre Awards 2008’. Thenominations for the Call Centre Awards 2008 came from across the region and from a diverse range ofindustries covering finance, telecoms, courier services, insurance and transport. Entrants includedboth large local organisations and internationally recognised conglomerates to claim the award.
Some of the criteria assessed included: strategy, key performance, measurements(internal/external), systems, technology, values, vision, remuneration, incentives, staffengagement, initiatives, engagement, loyalty, satisfaction, customer experience, recruitmentprocesses, development, CSR and what actually differentiates the TNT Call Centre. Once qualified,the Call Centre is audited by an independent commission who will ultimately decide the outcome.
“Entry qualification into the “Middle East Call Centre Awards” is both vigorous anddemanding, therefore reaching ‘nomination’ status in itself is a laudable achievement and one thatrecognises a benchmark of solid performance in the region,” commented Bryan Moulds, CountryManager, UAE. “Winning this award has reinforced our staff dedication and motivation in striving tobe the best in delivering value to our customers.”
