FedEx Express has announced several enhancements to its domestic express services in China as partof the one-year anniversary of the service launch last summer.
FedEx now offers earlier next-morning deliveries to nine major cities (Beijing, Shanghai,Suzhou, Kunshan, Wuxi, Nanjing, Hangzhou, Guangzhou, and Ningbo). Packages will reach theirdestination by 10:30, Monday – Saturday, all with the FedEx money-back guarantee.
In addition, customers within the Yangtze River Delta (Shanghai, Suzhou, Kunshan, Wuxi,Nanjing, Hangzhou, Ningbo) and the Pearl River Delta (Guangzhou, Shenzhen, Dongguan, Zhongshan,Foshan, Zhuhai, Huizhou and Jiangmen) will be offered later cut-off times for intra-regionshipments. The cut-off time in those cities will be extended to 21:00.
“The FedEx customer-centric service philosophy is to continuously enhance our serviceofferings in order to provide better and more comprehensive business solutions to our customers,”said Jimmy Chen, regional vice president, Domestic Service, FedEx China. “Over the past year ofoperation, we have been evaluating our service and making improvements to meet customer needs inthis dynamic marketplace.”
Since FedEx began domestic time-definite service in China last year, it has continued toinvest in local infrastructure and expand its services and coverage. Through its domestic hub atHangzhou Xiaoshan International Airport and the partnership with Okay Airways, FedEx successfullyintroduced its unique hub-and-spoke system to China. After one year of operation, thenext-morning delivery service has expanded from 19 cities to more than 40 cities, while thesecond-day delivery service reaches customers in more than 200 cities throughout the country.
“We have seen rapid development of our domestic time-definite service in China over the pastyear,” added Chen. “The quality and reliable time-definite domestic service has received positivefeedback from our customers.”
To keep pace with China’s rapidly changing market, FedEx has constantly upgraded its domesticservices in China. Last September, a string of service enhancements were introduced, and lastDecember, FedEx equipped the domestic service couriers in 20 cities with the latest GPRS Trackers,which provide real-time information about the location and status of customer’s packages.
“FedEx is raising the bar for domestic time-definite service in China,” said Chen. “FedEx will continue to expand its domestic service to more second- and third-tier cities in Chinato serve every customer that needs it. In fact, as of July 1, Wenzhou and Taizhou customerswill be able to take advantage of next-morning and next-day delivery service.”
