DHL has won three awards as Best Express Service Provider for Indonesia, Malaysia and Thailand atthe 2008 Frost & Sullivan ASEAN Transportation & Logistics Awards. DHL Indonesia also
emerged as the Best IT Electronics Logistics Service Provider.The awards honour DHL’s excellent service and quality management as well as its expertise todeliver industry-specific, end-to-end logistics solutions across all industries.
The Frost & Sullivan awards, launched in 2006, are based on ’Voice of the Customer‘research interviews with top customers of the leading Express and Logistics companies in AsiaPacific, to understand customer expectations with regard to their logistics providers. A total of20 parameters were taken into consideration to assess the level of customer satisfaction, includingspeed and consistency of service, industry expertise, the range of services provided, warehousefacilities, level of integration of supply chain and end-to-end process data capturing and sharing,among others.
“We are proud to win these accolades which reflect our customers’ loyalty to our superiorproducts and services,” said Yasmin Khan, Senior Vice President, South East Asia, DHL Express. “AtDHL, we see our role as facilitators of trade and continue to work alongside our customers todeliver exceptional service and value-add to their businesses.”
These awards follow DHL’s India recent win of two Frost & Sullivan ‘Voice of Customer’awards in the Best International Logistics Service Provider and the Best Brand Awareness in theIndian Logistics Industry categories.
