DHL Paket Deutschland, the German parcel division of DHL, has launched a new customer serviceunder the name “DHL Maxitransport” for transportation of heavy and cumbrous objects like furniture
and household appliances with effect 4 February 2008.With the new service customers can ship almost everything up to 100 kg that can be carried bytwo persons. This weight limit does not apply to rollable objects like mopeds or motor-bikes sincethey do not have to be lifted during pick-up and delivery.
Moreover, the delivery does not end at the recipient’s door. DHL said it will even deliver itemssuch as sofas into the living room on request.
If requested and for an additional charge, DHL also takes charge of packaging when picking upthe shipment. The total price varies according to the volume or weight of the shipment as well asadditional services. The order can be made via the internet through DHL online stamping in asimilar way to parcel orders.
Uwe Brinks, DHL Paket Deutschland managing director, said: “We have to adapt our servicescontinuously to the changing needs of our customers to be successful in the parcel market. With theDHL Maxitransport we are offering a very special service. A sofa can now be shipped as easily as aparcel”.
