DHL has launched a patented electronic service – DHL eMailShip – across 18 markets in Asia Pacificto help customers, especially small and medium-sized enterprises, save time by streamlining
shipment procedures.DHL’s customers can now file their shipment details electronically using DHL eMailShip – aninnovative industry-first. Doing away with paper, the service allows air waybills and otherrequired paperwork to be prepared offline using the Adobe Acrobat PDF or Microsoft Excel format,and submitted to DHL via email. Upon DHL’s receipt of the completed forms, customers would directlyreceive a confirmation email with an air waybill number and the necessary declaration forms.
Ease of shipment filing aside, users will enjoy the convenience of arranging shipmentpick-ups electronically at the click of the mouse, DHL said. Furthermore, they can look forward toenhancing their productivity through DHL eMailShip, which affords easy and fast access torespective shipment documents without having to search through files of paperwork. It also allowsdetails entered in previous electronic forms to be re-used for subsequent shipments.
“Our aim is to make shipping through DHL increasingly smooth and cost-efficient forbusinesses. The introduction of DHL eMailShip is an example of an innovative but simple value-addsolution to help our customers save time and effort – yet another addition to our best-in-classcustomer interaction portfolio consisting of a comprehensive set of online and offline solutions,which leverage the fine balance between technology and the human touch,” said Dan McHugh, CEO ofDHL Express Asia Pacific. “With DHL eMailShip, the shipment application process is now more alignedwith our customers’ communications work flows, which are increasingly dominated by electronicmeans, allowing us to enhance response time.”
The easy-to-use DHL eMailShip does not require additional software installation, password orhardware, beyond the basic configuration of a PC equipped with Internet connection, email system,the relevant Acrobat Adobe or Microsoft Excel programme and a printer.
