DHL has been selected by Masters Pharmaceutical, a US pharmaceutical sales, marketing anddistribution company, as its primary provider for air-based next-day delivery services within the
USA. Masters Pharmaceutical recently switched from a two-day delivery service program to next-dayservice with DHL in order to better serve its growing customer base.Working within a highly competitive industry, Masters Pharmaceutical recognizes the benefits ofoffering the highest level of service to its more than 6,000 customers. “When managing high-demandpharmaceutical distribution, reliable transportation services along with real-time tracking are keyelements to retaining and growing a national clientele of pharmaceutical customers,” said DennySmith, President and CEO for Masters Pharmaceutical. “In addition to receiving the high level ofservice promised, the local support has made the transition to DHL a pleasure. We are lookingforward to reaching our growth goal of 10,000 customers in 2007 through a successful partnershipwith DHL,” he added.
Masters Pharmaceutical distributes nationwide from a centrally located distribution facilityin Cincinnati, Ohio. Through a customized late pickup service by DHL, Masters Pharmaceutical isable to fulfill orders late in the evening for next-day delivery to pharmacies nationwide.
“Masters Pharmaceutical is one of many customers that is enhancing its business model throughsuccessfully leveraging DHL’s domestic air network and expansive portfolio of services,” said JanetFlores, area vice president of sales at DHL. “By providing customers, large and small, access todedicated support, customized solutions, and reliable expedited logistics, DHL can help give thesecompanies the opportunity to offer their customers a high level of delivery service.”
Due to the demanding regulatory environment of the pharmaceutical industry, MastersPharmaceutical needs quick and accurate visibility into all of its pharmaceutical orders. Tofacilitate orders quickly and accurately, DHL’s e-commerce consultants connected the MastersPharmaceutical Customer Relationship Management system to DHL’s EasyShip(R) Professional Plus forautomatic processing of pharmaceutical orders. DHL installed a fully functional PC shippingstation, including software, and all needed PC hardware and peripherals, installation andtraining.
