Royal Mail is launching a “revolutionary” new service that it claims will shake up the £1billion UK same day delivery market by offering customers the ability to track the progress of
their goods in real-time.The revolutionary service uses GPS satellite technology to track deliveries online. Royal Mail’sunique Sameday service allows customers to see the exact location of the vehicle carrying theiritems, even the speed it is travelling. The system is updated every 60 seconds to ensure ‘live’tracking of an item’s progress.
Royal Mail’s service also allows contract customers to book online 24 hours a day and allsenders are e-mailed the signature received on delivery within ten seconds of an item being signedfor. All vehicles are fitted with satellite navigation to locate the fastest routes and provideaccurate arrival planning.
Gerry Farwell, Head of Supply Chain at Royal Mail, said: “Our new Sameday service is a realinnovation for the delivery market. Integrating state-of-the-art technology and an innovativebusiness model has enabled us to lead the charge on offering a Sameday service that provides theinformation on delivery progress customers are demanding – when and how they want it – as well as ahigh quality of service.
“The same day delivery market is highly fragmented with hundreds of companies offering services,either on a local or national basis. But while some other providers may have elements of thetechnology such as GPS tracking as part of their service, they don’t enable the sender and receiverto access the information and view the progress of their item themselves.
“Our customers told us that this was the type of Sameday service they needed and we aredelighted that we have responded and can now offer this information rich service that is set tocompletely transform the Sameday customer experience.”
Royal Mail is targeting businesses across all sectors with its new service, from FTSE 100companies with a daily demand for Sameday services to medium and smaller businesses and consumerswho have an ad hoc need.
Sameday services are used for a variety of items, from time critical documents to meet tenderdeadlines, fund transfers and rectifying stock control issues to the replacement of high valuegoods that have been lost or stolen to the delivery of urgent travel documents.
New customers to sign up to Royal Mail’s Sameday service as a result of the real-time GPStechnology include T-Mobile and BT. Brent Foster, Supply Chain Operations Manager, T-Mobilecommented: “This is a quantum leap for Royal Mail in their Sameday delivery service. We lookforward to using it as it will add so much to our customer experience.” Gary Parker, Manager, Mail& Office Services, BT procurement and Supply Chain said: “What Royal Mail is now offering is inline with the Sameday service we have been looking for”.
