DHL Enhances Time Definite Delivery (TDD) Service with new Middle East destinations

TDD connects Asia Pacific to over 200 business centres in six Gulf States

DHL, the world’ s leading express and logistics company, has further enhanced the geographicalreach of its industry-defining Time Definite Delivery (TDD) service, which now connects the AsiaPacific region to six Gulf States – Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, United ArabEmirates.

A suite of time-definite delivery products, DHL’ s TDD portfolio comprises of StartDay Express,which offers guaranteed door-to-door delivery by 9 am and MidDay Express for deliveries by noon.Customers are able to track the status of their shipments via the DHL website, and DHL pro-activelynotifies TDD customers, via email or facsimile, once the deliveries have been made. If there areany delays, customers will be notified and refunded the total transportation charges in accordancewith DHL’ s Money-Back Guarantee Terms and Conditions, should the cause of the delay lie withDHL.

DHL provides the biggest network in Asia Pacific for this unique service offering, with TDDbeing available in 20 cities across 12 countries in the region. Just recently Mumbai and New Delhihave been added to the Asia Pacific cluster. Previously, TDD had only been available within theindividual geographical regions of Asia Pacific, Europe, Middle East or Africa. The new enhancementeffectively bridges the two regions of Asia and the Middle East. With this new development, DHLcustomers in 12 Asia Pacific countries will be able to send shipments to more than 200 cities andbusiness centres in the Middle East through the use of MidDay Express and DHL’ s guaranteeddelivery promise. The new TDD connection between Asia Pacific and the Middle East caters tocompanies in import and export businesses in the two regions that require a short lead time fordelivery of their documents and samples.

“This exciting new development will support growing trade between Asia and the Middle East andwe especially expect the major trade lane between India and the Gulf to benefit from this newservice,” said Daniel McHugh Senior Vice President – Commercial, DHL Express Asia Pacific. “TDD isamong DHL’ s most well-received service offerings in the region – with over 10-fold increase inrevenue registered and shipments handled as of end-2004, only two years after the product waslaunched in Asia Pacific in 2002. “

“The popularity and success of TDD was the result of progressive enhancement, both in terms ofservice offering and geographical coverage, which has increased by two-fold since its initiallaunch, to better meet the needs of customers.”

Source: DHL

Overview of DHL StartDay Express and MidDay Express