DHL has been awarded a contract by Ford Motor Indonesia to manage the auto manufacturer’snationwide warehousing and distribution of automotive spare parts and accessories.
The contract, which is for an initial period of two years, is expected to significantly enhanceFord Motor Indonesia’s ability to provide quality spare parts services to its customers through itsnetwork of 15 Ford Superstores across the country. Additionally, Ford Motor expects to realizeconsiderable improvements in productivity, efficiency and costs savings utilizing DHL’s provensupply chain expertise and resources. Ford Motor’s supply chain requirements are managed by DHLGlobal Customer Solutions (GCS). GCS is unique in providing globally coordinated logisticssolutions for DHL’s top global customers across all modes of transport, globally from source toshelf. Through GCS, customers have access to the full range of DHL express, freight and logisticsservices in addition to account management, supply chain consultancy, implementation andperformance management undertaken by industry-specific GCS teams.
The initial stage of the contract will involve a comprehensive review and overhaul of theexisting warehousing and distribution operations at Ford Motor as well as an evaluation of theprocesses and relationships with third party suppliers and OEM (Original Equipment Manufacturer)vendors. DHL will also assume responsibility for the management of Ford Motor’s warehousing anddistribution operation from its 2,000 square meter warehouse located in Sunter, North Jakarta.Based on a model of DHL’s Strategic Parts Center (SPC), which offers inventory management, storageand urgent delivery services, the warehouse will be managed by a dedicated team of 20 DHL staff.SPCs are a key component of DHL’s express delivery network in Indonesia and offers 4-hourorder-to-delivery times.
Said Will Angove, President Director of Ford Motors Indonesia: “In our business, being able toprovide the best level of after sales customer service is as important as having the best products.Everyday, thousands of our customers who use Ford vehicles rely on us to ensure that replacementparts are there for them no matter where they are in Indonesia. And when you have four extremelypopular models like our Ranger, Lynx, Escape and Everest, the challenge of maintaining anddelivering the thousands of spare parts needed becomes very complex.” “The benefits of having DHLmanage our entire warehousing, transportation and distribution operations were far too attractiveto pass up. By outsourcing the supply chain component of our business to experts like DHL, ourmanagement resources can be freed up and deployed in our areas of core competency, which is inautomotive marketing. DHL was very responsive and customized a warehousing and distributionsolution that allows Ford Motors Indonesia to be a more competitive player within our industry.Additionally, working with DHL made good business sense because they can provide one stop solutionsfrom warehousing, air and ocean transport, inventory, and staff management,” continued MrAngove.
“This new contract from Ford, one of DHL’s top global customers, is an endorsement of GCS’ valueproposition,” said Paul Coutts, Senior Vice President, Global Customer Solutions, DHL Asia Pacific.“Through GCS, Ford has access to the full range of DHL’s industry-specific supply chain solutionsfrom a single source across all markets in which they have a presence.” Aside from Indonesia, GCSalso oversees Ford’s supply chain activities in Australia, China, Brazil, Canada, Sweden, Polandand the United States comprising a mix of consolidation, importation, warehousing and distribution,international express as well as managing the company’s Parts Distribution Centres (PDC).
